Andrews Duffy offers a complete IT Managed Services Solution – we take the pain of managing IT away from you, freeing your time and removing the headache that managing IT at times is. We give you time to focus on your core business activities.
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By managing the efficiency and performance of your computers and devices we are identifying potential risks before they happen – reducing the risk of downtime, business interruption, data loss and performance issues – ensuring your business is always in a position to operate to its full potential.
The team at Andrews Duffy have years of experience in a variety of sectors. As such we offer a diverse range of solutions for these sectors.
- Airport/Airline Sector
- Retail
- Distribution
- Manufacturing
- Contact/Help Center
- Data Center
- Charities
Benefits of AndrewsDuffy Managed IT Services
Managed Helpdesk
Monitoring of Servers, Devices, Firewalls and Networks
Planning the Upgrade/Replacement of Devices
Patch Management
Dedicated Account Manager Managed Helpdesk
Our managed service desk operates from 8.30am – 5.30pm from Monday to Friday. We also offer ‘Out of Hours’ Emergency contracts to clients depending on their business requirements. Our experienced technical engineers provide our clients with end-to-end IT Managed Service Solutions. They will assist you across a range of IT related issues:
- Technical Support
- Hardware Performance Issues
- User Administration
- Procurement Services
- Software Licenses Set Up/Renewals
Dedicated Account Manager
You will have access to a dedicated Account Manager who will engage with you on a regular basis to review our performance and ensure you are receiving the highest level of service as agreed in your contract.
You will receive regualar telephone calls, monthly ticket reports and quarterly monitoring reports, along with face to face meetings with our acount manager discussing all IT aspects of your business.
Your Account Manager can also assist in the ongoing procurement process. Through your monitoring reports we can assist in sourcing and installing device replacements and upgrades to ensure the ongoing operational efficiency of your business.